Authenticator app keeps prompting. Sometimes, outdated apps can cause compatibility issues.

Authenticator app keeps prompting For additional information Common problems with the Microsoft Authenticator app. May 13, 2020 · I received a call today for one user that experience an excessive amount of MFA prompts. Here are the steps you can follow: Install the Microsoft Authenticator app on your new phone. that I can’t get into. The logic should be: reset password -> Outlook prompt for password -> you input password -> but more information is required (i. " and it (unsurprisingly) shows password authentication. We are glad to assist. Sign in to your Microsoft account on your new phone. The account that we have in Outlook & Teams is not even Azure MFA-registered, much less added in the MS Authenticator apps on our phone. They have so much money and so many engineers and yet they cannot figure out something that has been done so many times before. Feb 14, 2024 · Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. Apr 27, 2022 · The problem is that the authenticator app is asking for it’s own code, to set itself up. A: If you have different verification, please delete the app from security information by following below steps: Apr 30, 2020 · In attachments you can see how it just switches between Teams and Authenticator app. Thanks. Nov 16, 2022 · I recently deleted the Microsoft Authenticator app by accident, and why I downloaded it again and tried to sign in it is asking for a code from the app itself. I have never used an authenticator code Sep 1, 2023 · I have a report from my user experiencing being ask to install Microsoft Authenticator app, as I have seen there is no skip for this option, this is experience after the user have enter his OTP (via SMS). After entering the email address and password, a screen pops up that tells me to open the Authenticator app and approve the request there. Here are a few steps you can try to resolve this issue: Restart Your Device: Sometimes, a simple restart can fix the issue. Jan 19, 2024 · Dear Scott J112,. We have MFA deployed via a conditional access rule. I download Authenticator -- Authenticator then tells me to open my Authenticator app to approve the sign in request. However, this change will take time to roll out to all users. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail. What to do? Had the same issue but was able to resolve it by removing the 2 old accounts from the "accounts" section of the "Android Settings" on my phone. Thankfully we have users that use the app already, so I could set it to one of them. Eventually, after multiple errors and cancelling out, the outlook app magically appeared to have been set up. This is expected as the prompt itself clearly shows it is not using Modern Auth. But he is not receiving notifications while trying to access the SSO-enabled app which is under the new org. I enter the password anyway and it just re-prompts for the password. Or check it out in the app stores     TOPICS. Doesn't matter whether I try on Mac OS or Windows. I either get this screen again, or nothing This. Update the App: Ensure that you have the latest version of the Microsoft Authenticator app installed. Jun 20, 2022 · The Microsoft authenticator keeps falling off corporate account and constantly needs to get uninstalled and reinstall, even factory reset the iPhone. created. uk Jun 30, 2020 · When signing into Outlook using their Exchange account, the users are prompted to download and install the Microsoft Authenticator app but I'm not sure why that is. Apr 18, 2022 · I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. 1. ms/mfasetup but again it asks me to log in and use my authenticator code. Jan 10, 2024 · That fixed my problem. Jan 4, 2022 · I can’t login to my emails on outlook as it said I had to open Microsoft Authenticator and login through there. And I can't seem to login back into the app and it keeps asking me the code to login. For mobile device scenarios, make sure your users use the Microsoft Authenticator app. Removed the authenticator option, then re-added it. Make sure you have the latest version installed. Edit,: I believe that's the case at least if I remember it right. Whenever I select the option to fill with an authenticator password, it comes up with the below screen. My email is m***b@****. Mar 17, 2024 · I am the only admin and have a new phone but cannot set up the authenticator app - it keeps asking me for a code and I am going round in an endless loop. This situation may happen if you added your account in the Authenticator app in previous. Aug 10, 2023 · The problem is that I dont have my school account in the authenticator so i'm not sure why it asked for it. co. Microsoft Multi-Factor Authentication or MFA -- Change or Add MFA Method I keep getting MFA approvals from the Microsoft Authenticator app Multi-Factor Authentication (MFA) General Info Signing In to Apps That Use Drexel Connect on iOS Devices Jan 4, 2023 · Sometimes I get logged out of teams or outlook on my phone I click the little sign in button and it jumps me to the Authenticator app then a sub page in the Authenticator app pops up telling me to open Authenticator to complete the sign in but I’m already in the Authenticator app!? Feb 7, 2024 · Trying to get access to my email but in order to log in, it asks me for an authenticator code from the Microsoft authenticator app. I want Microsoft to stop asking my user to install an Authenticator app without disabling their MFA settings. Could this be a glitch from the app itself? I created a conditional access policy that requires authentication strength. Using an authentication app for two-factor authentication on Facebook Setup Facebook login recovery codes Get security code for two-factor authentication to log into Facebook Sep 5, 2023 · The reason why users are only prompted to set up Microsoft Authentication app and not being given the option to input their own phone number for MFA can be that Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of voice or SMS authentication . 2. I can’t get into the app either because it asks for a code from the app…. I'm logged out of all the Microsoft services. Here's a simplified approach to resolve this: 1. Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support. This conditional access policy is working perfectly, with one side effect: about 1/4 of the user base is constantly (3-4 times per day) asked to perform the MFA process with the app. Multi-Factor Authenticator (MFA) -- "don't ask again for 60 days" box isn't working. . Got the QR code and the rest of the process went smoothly. Looking at the sign-ins report for this user we have confirmed the IPs that i see is his external IP but there is a lot of failures and interrupted. But UI shows Approve Sign-in request page. 101. Basically I want the entire organization to use the Mobile App with number matching. As per your mentioned description about "Authenticator app can't login" Kindly check this article about Common questions about the Microsoft Authenticator app - Microsoft Support if it can provide any suitable information about your mentioned concern. It is my college account I don't know what to do. Tap Offload App to clear the app's cache and data. Sometimes, outdated apps can cause compatibility issues. He receives notifications only for apps under the Home organization. Secondly, Use a Different Sign-In Method: If possible, try using an alternative sign-in method like a text message or email verification. This change will take place on a rolling basis over six weeks as part of ongoing efforts to improve security. I go to the app and it authenticates with FaceID but then it still doesn't prefill when I go back. It will ensure all the data is restored. Open the Microsoft Authenticator app on your new phone. Oct 19, 2023 · If you don't like to use Authenticator app, you need to change your verification method---you need to change the verification method from Microsoft 365 portal instead of just deleting account from app. It only shows the unsuccessful sign-in activity on the recent activity page of the account we’ve used. Oct 28, 2023 · When I click security info, it says I need to authenticate via the authenticator app. Nov 27, 2023 · If you use the Microsoft Authenticator frequently it can be really annoying to have it not popup prompt you for the code when you’re trying to sign into something. Common questions about the Microsoft Authenticator app - Microsoft Support Mar 30, 2020 · Yes, we do aware when access MFA, will always receive a prompt. We really appreciate you sharing this thread, because in fact, this additional method of authentication (authenticator) protects your Microsoft account, which is why we recommend that users try two-factor authentication and add authenticators as an additional means of authentication in the first place. You'd probably fine it on the old school website account settings. I download the app and try to log in, but it again asks for an authenticator code. Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems. So I downloaded the Authenticator and logged in to my account on there, but it says to open an Authenticator app to continue even though I’m currently on Microsoft Authenticator. e. Nov 24, 2024 · Microsoft Authenticator - You can find expert support in the "Microsoft Authenticator" section under Microsoft Q&A. So, we can’t give it a code that we don’t have access to. Fun facts: The Outlook credential prompts disappeared if Teams was uninstalled. Recently we added a new client and we were presented with “Enter The Code Displayed In The Authenticator App On Your Mobile Device” when signing in. Sep 28, 2023 · On September 15, 2023, we’ll begin prompting your users who authenticate using SMS and voice methods to set up the Microsoft Authenticator app when they sign in to their work or school account. You can also check MS FAQ - Microsoft Authenticator FAQ - Microsoft Support Jan 14, 2023 · Hi Mia, our emails began prompting us to use the Authenticator app in order to access our inboxes on desktop. Jan 17, 2023 · The user did that. Help. Jan 24, 2023 · To update your two-step authenticator on your new phone, you will need to transfer the account to your new device. Greetings . As well as, reset multi factor authentication in order to Authenticator and teams will sync up. Microsoft authenticator pops up, they authenticate and they are good to go - an hour later the same things happens, then in time happpens again - anyone experienced this before ? Try uninstalling the Microsoft Authenticator app from your device, restart your device and reinstall the app from the official app store and set it up again. – Hi Sai . I just want to throw out there (since I found this while searching, and I wouldn't want to leave a DenverCoder situation) that the user may not realize their phone is not connected to the account properly, because the MS Auth app doesn't look particularly different in some cases. If the issue persists, if there is no other admin to help you with this, please contact Microsoft hotline and the technical support team will create a service request ticket for you. As an Admin, you will have to reset MFA for that user through the Entra admin portal. It asks me to open the Authenticator app while IM IN THE Authenticator app. com before, however some action got those prompts without the option to setup one. I even tried to add my school account into the authenticator app so that I may receive the verification code but in order to add my school account into the app, I need a verification code from the app. I’m sorry to hear that you’re having trouble accessing your account. Starting teams: Switches to authenticator app: Loads in Authenticator: Back to Teams: Back to authenticator again. I do understand your concern here, yes, Microsoft recently made changes to security default and enforce all Microsoft 365 business users and the Outlook mobile app that requires users to set up Microsoft Authenticator for added security. The access policy does not allow token issuance. Game keeps asking for authentication code . Later you removed the account from the Authenticator app and your account is no longer added in the app now. Good day! Thank you for posting to Microsoft Community. Sep 11, 2024 · It sounds like you’re experiencing a frustrating loop with the Microsoft Authenticator app. When I open the authenticator app, I am asked to add my account to the app, and when I try to do this, the authenticator app tells me I need to verify using the authenticator app. But we are receiving this random MFA prompts when we are not accessing to any our office application. 2 days ago · I keep trying to sign into my 365 accounts but it always asks for a code. Hi, hope someone can help with this. Jul 2, 2024 · I've accidentally removed the authenticator app from my mobile. Plus I can confirm that since I have added additional authentication method for my hotmail account (Authenticator app) the native iOS mail app just cannot handle it and keeps prompting for password a few times a day. When I call customer support Nov 21, 2024 · Based on your description "How to disable prompts to enter 2FA code on MS Authenticator app. I can confirm that installing the beta of MS Authenticator fixed this for a co-worker and I. I try using aka. Using Google Chrome browser. This app is a broker to other Microsoft Entra ID federated apps, and it reduces authentication prompts on the device. The prompts came in sometimes during late night (bed time) and weekends while we are not work duty. Apr 6, 2021 · I want to update my recovery email address (not my main one) but when I log into Hotmail and try to change it, its asking me to approve a sign-in request on my Microsoft Authenticator App but when I re-installed the App on my new iPhone the app asked me to add an account, so I select 'Personal' then I'm given the option of either scanning a QR code or signing in with Microsoft. Adding to that, you need to confirm if you are the only users affected in case it has to do with the default security settings. I have no other option of logging in other than the authenticator app. I use an institutional account from university and now I can’t activate or even log in to 365… Scan this QR code to download the app now. Thank you for posting in Microsoft Community. Cannot imagine how that happened. " it looks like you want user to have continue having MFA enabled but not authenticator APP. Mar 9, 2024 · When you login into the app, ensure not to sign in; instead, use the recovery option of the authenticator app. One of our users keeps being prompted on their iPhone to sign into their Office 365 account. Apr 2, 2024 · On the app I am told to enter the numbers shown on screen into the authenticator app, which is impossible because I am currently on a screen in the authenticator app which won't let me leave unless I cancel the request to login. When you try to add the account to the app again, it will ask you to get verification code from the Authenticator app. Jul 28, 2023 · Thanks a lot for this, it made one less frustrated Office user at our office :) It's curious that it seems impossible to disable enforcing of the app for all users, or that at least one user has to be forcibly enrolled in the Authenticator app. 1 Mar 22, 2023 · According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. What an awful experience. If the above still does not fix the authentication issue, then its best to reset the authentication method Sep 21, 2022 · App kept going in circles repeatedly. How to fix? Using LP extension version 4. : use Authenticator on your phone to approve this sign-in). I cant even login to register a call on the company account as it is asking me for a code so have to use an alternative account. Aug 22, 2022 · I'm trying to add my work account to the Authenticator app using the app itself. Feb 1, 2024 · Hi William, Thank you for posting in Microsoft Community. Sep 3, 2021 · For example: "enter email address: *** Email address is removed for privacy ***" "ok, authenticate using microsoft authenticator" then the number comes up, i confirm the number and sign into authenticator with my faceid, then im redirected back to the mail app where it shows it has signed into my personal email address "*** Email address is Apr 18, 2024 · The authenticator still keeps asking me to sign in to the deleted account and I cannot delete that account from the Authenticator. " Dec 10, 2024 · Find the Microsoft Authenticator app and select it. Oct 29, 2023 · Dear Pamela, Good day! Thank you for posting to Microsoft Community. Apologies for any inconvenience this may have caused you, after doing some research I found a similar thread to your you may refer to the solution shared in microsoft authenticator app gives 8 digit code instead of required 6 for azure Some people in my company keeps beeing prompted to insert the code from authenticator eventhough they have not even setup the authenticator. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. Based on my search results, it seems like you’re stuck in a loop where the Authenticator app is asking you to authenticate using the app itself. It sounds like you're experiencing a common issue where the Microsoft Authenticator app is asking for a code, but you can't access the code because it's generated within the app itself. 1] Clear app cache and cookies for Microsoft Mar 19, 2024 · Once I did that, my phone kept switching between the Teams app screen and the Authenticator app screen. Jan 6, 2022 · Microsoft Authenticator app . Make sure that you don't have an account added in the Authenticator app when doing the procedure and also clear the cache on your browser. On a side note it seems that Microsoft understood that this gives people heart attacks and they are now asking you to confirm that you can access your authenticator app prior to sending the confirmation. In logon logs in admin center, this user have logon alot of times in the same minute. They have been login to office. when I installed and opened authenticator app for code, the app itself asking for the code. Nov 9, 2024 · I have all the admin login details for my business, but I'm unable to log in because the Authenticator app keeps looping, asking me to enter an access code for a device I no longer have access to. Jul 3, 2024 · Earlier this evening I noticed that the authenticator app no longer lets me autofill passwords. This means the only time we’ve got the prompt from the Authenticator is by: 1. There is also an option on Teams that you can select if you are unable to access the authenticator app. Somehow, the authenticator app option was set even though it was not associated with a specific authenticator app. I tried: 1. Azure AD says "Access has been blocked by Conditional Access policies. Any idea what I can do? Side note and open for discussion: How can Microsoft be so bad at some things? I really don't get it. Jun 3, 2021 · However, we didn’t get any prompts from the Authenticator app to approve that sign-in activity. He set up the MFA device. The authentication app kept telling me to open the authentication app and enter the code even though I was ALREADY IN THE AUTHENTICATION APP! So stupid. There’s no prompt for additional options, and I’d like to reset the Authenticator app so I can add my account again on my new device. I've reviewed our conditional access policies that these users would apply to and we have that they need to use an approved application. I've tried the following suggestions but they are all band-aid solutions: Check for Updates: Make sure both the Teams app and the Authenticator app on your iPhone are up to date. Thanks There's an option when you're enabling authenticator if you want it to authenticate you every login or every 30 days. 😐 One time I got a notification to approve the sign-in request, but as soon as I clicked it, it said "we ran into an error, try again" and "phone sign in and two step verification failed. And then loops this. Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. Dec 29, 2022 · What security and privacy part are you on about, I don't anyone has understood I word I've said since reaching out for help, I haven't even got past adding an account it will not let me it is asking for authenticator code to set up authenticator app, can someone that understands that please comment an answer Jun 10, 2023 · Hello Josh, Welcome to Microsoft Community. Keeps asking for MFA one-time passcode from my authenticator app and the "Trust this computer for 30 days" option seemingly does NOTHING. therefore stuck in a loop with no other options to verify myself. Question Oct 10, 2024 · Keep the Show option to remain signed in option enabled and guide your users to accept Stay signed in? at sign-in. jfojcdyg mkpdt tixj jyhsrg vtkjwf muym jnnb ezqb pnmq djn