Jabber no audio over vpn when user call to external number from CSF Device that register to his LAN the calls work perfect Apr 23, 2013 · I recently upgraded my Cisco call manager so I could leverage the Cisco jabber client. b. 8. When two users are connected to VPN and Jabber desktop tries to call another Jabber desktop, the phone rings and gets answered, but that's it. The VPN is working well. I called one of the users and they could hear me, but I couldn't hear them. @Cisco Only over the vpn calls to the deskphones have no audio on both sides. only NAT/routing is available it seems. Call initiated from the jabber gets connected fine to another user on jabber over vpn or to any external number but no audio is heard for either. One agent has "recovered" and been able to take a call normally again, but for the others once they had this audio issue they haven't been able to take any. No audio or video for the call. If they disconnect from VPN everything works fine. 0/24 network I have no audio. 23. 4. One way audio is normally caused by routing or firewall configuration. Some issues I've seen on VPN are ACLs that don't include the whole RTP port range, or SIP ALG mangling ports in the SDP. Am I able to update the jabber-config file to force jabber to always use expressway and Jan 9, 2017 · * Then both phones open the audio channel and start transmitting and receiving RTP packets, please notice this Tx and Rx of audio packets (RTP Packets) is a point-to-point communication between the phones, the audio does NOT go through CUCM, (unless there is an MTP or CFB from the server itself involved), in case this is an external call the When using Cisco Jabber video calling the users can see each other but the audio only works on the RA-VPN side (the EZ-VPN user cannot hear any audio). 1. x. Fresh reinstalls did not fix issue. Feb 12, 2017 · When users connect into our office over VPN, the user can also make/receive calls/im/presence as normal. Using Jabber Video over an SSL VPN connection (for example Cisco AnyConnect) can seriously affect your call quality if the network is close to full capacity and there is packet loss on the link. Jul 2, 2020 · All users are unable to hear any audio when they are connected to pulse secure vpn and access their Jabber present on their respective PC's. Feb 28, 2022 · Hello Everyone, i have a wired situation with my customer about Cisco jabber call over VPN of forti. 2. There is call manager CUCM Feb 2, 2018 · Hello, We have expressway successfully up and running. vpn concentrator doesnt look firewall feature. 2 days ago · This video demonstrates how to troubleshoot audio issues in Cisco Jabber for Windows. Below are the list of ports/protocols. 5. Some calls come through just fine if they are transfers. Jun 7, 2013 · We checked out the routes on VPN client, ASA and router, all ok. ) come to the office and Mar 17, 2021 · If happening only for Jabber over VPN then more chances that VPN GW (or VPN network path) is causing reinvite SIP dialog to fail. As of a ~week ago we've slowly been accumulating agents that will get a call routed to them from the queue but they can't hear any audio from the customer. I know this is a firewall issue, but we're not sure where. when user call to external number from Cisco phone that register to his LAN the calls work perfectly. We have Jabber iphone users from a region facing no audio issues when connected via VPN. The call will stay happily connected. We have deployed Cisco Jabber, either on laptops (mac or pc) or on iPhones & iPads. so how to overcome here. Jul 21, 2021 · Some VPN users that are using Cisco Jabber to answer calls are reporting that they are either unable to hear the person on the other end of the call, or that person can't hear them speaking. We have tested under multiple scenarios VPN > Main office and Main office > Branch office both of those scenarios work but when doing RA-VPN > Branch office we get the 1-way audio issue. I've been through several headsets, the one I'm using now is a Blackwire C3220 USB A while running Jabber through UNIVERSAL Softphone but still the issue persists. ) replace Wi-Fi with a wired connection. Jun 24, 2018 · calls are establishing and no audio afterwards happening. 0/24 network, the remote site cannot hear me, but I can hear them. 130: VPN User - 192. Concur with everything you just said. However, when I place the call from Jabber on my iPad (from vpn) on 10. When the call is done, the VPN user could hear to user in the office, but not vice-versa, that is, the user in the office couldn't hear to VPN user. Internal network calls works fine. However once you connect your anyconnect client, jabber will reconnect to the server through the vpn tunnel. They are not getting any sound on calls. So it functions, including passing through the firewall, when not on GlobalProtect. After installing the Cisco any connect mobile VPN client I was able to connect The jabber client to my Apr 27, 2012 · Poor quality video or audio when using Jabber Video with SSL VPN . We are using Jabber 11. I believe some calls go through but most do not. Users will experience static/no sound when speaking with callers but this happens every now and then, i suspect it could be the headsets that we use which are USB headsets but we will be ordering 3. It's a routing issue with ccx and audio via the VPN. Once installed and configured on my LAN it was flawless. May 29, 2012 · I was wondering if anyone using Cisco Jabber and a VPN connection has experienced something about this. Our standard troubleshooting for WFH with Jabber issues is this: 1. 5. Sep 29, 2015 · Hi Team, Could you please provide some help on this. 22. 6. We are able to successfully establish a VPN connection on the remote client and Jabber will register If both Jabber users are on VPN, you need to make sure that they can route audio packets between VPN clients. On jabber I checked the USE MY COMPUTER FOR Calls and its selected. Mar 23, 2015 · We solve this issue with inserting network used by VPN endpoints in the SPLIT TUNNELING configuration. Dec 29, 2020 · CUCM v11. When I make a call and she answers the call through deskphone---> she can hear me and no issues. Dec 15, 2015 · We have remote employees that use a Cisco Jabber soft phone. The problem we're having is that across the board we have choppy audio when using Jabber Softphone in a remote desktop session. 4. Perfect so far. This happens only when they dial to external numbers. I use it in the office and have full sound all the time. The traces and jabber problem reports shows that, for the failed call All agents using CSF/Jabber over VPN. But, I have discovered if 2 users on VPN , try to dial each other, the phone call will come through and once the call is connected no audio, or video will happen on either side. The Jabber clients are utilizing Expressways. x, CUCM/Presence 10. Jun 19, 2018 · You should start checking the firewall ports as the one way audio mostly could be either routing or firewall related. 14900-11. ) look for ping dropouts. 168. ) has his ISP check their connection. Mar 26, 2020 · Calls between users with 3 digit extensions and 5 digit extensions are good two way audio is present. May 4, 2013 · When I place a call from either Jabber or IP Communicator (From VPN) on 10. For us Jabber dropping calls or one-way audio is the hint that something is off with the home network. . I set up a new device in and placed it in the same device pool as the satellite office but connected to the home office LAN. We have zero issues with Jabber normally. We have an ASA5510 that we use as VPN concentrator. 52982 Build 302982 . 5mm jack headsets to test. 32. There is a VPN connection between two sites by Fortigate. I know When a customer calls in to me, they cannot hear me at all. Things I've tried. If happening for both Jabber over VPN and corporate network then more chances that either CUCM or PSTN doesn't like new media parameter's introduced during the reinvite. I would some help with troubleshooting this issue. Once connected to GP, however, chat still works but calling does not. Check your firewall, open all ports to cucm/ccx/unity. I did a little research and all I came across was to remove the inspect sip traffic in the default service policy in the asa for sip calls to work through the tunnel. 103: User in the office Jan 10, 2020 · I have a problem that calls through VPN connection between two sites with sip trunk are established well (Signaling) but for media (RTP) they sometimes are one-way audio or no audio at all. 3. if we route vpn users for the sake of jabber calls it will be a security concern for the client. Calls to internal endpoints normally work fine because you need routing from VPN to CUCM/IMP just so they can login, but people normally forget to allow traffic between VPN clients. Mar 25, 2020 · When two of our satellite offices call the Hunt Pilot DN any agent using Jabber over VPN can hear the caller but the caller cannot hear the agent. When I make a call and she answers the call through Jabber by clicking the pop up window from jabber---> The call is getting answered but no voice on either sides. 0/24 network to an IP Phone on 10. Mar 26, 2020 · When connecting over the RDP the far end Jabber softphone in the office recognizes the remote audio (speaker / microphone / camera), so no problems there. Odd thing is if the teleworker calls to another jabber client through the vpn to HQ it works fine. Calls between users with 5 digit extensions at the same location are experiencing one way audio over a VPN connection. This passed calls normally to VPN Jabber users. I made a capture during a call, the relevant IPs are: - 192. ) recommend user updates and reboots his router. While you're on a call without audio hit ctrl+shift+s to see if you're receiving RTP packets. You need to add a route on your voice gateways to route to the VPN subnet. We are just using the soft phone feature on iPhone . Jabber does work outside thanks to Expressways in the DMZ. However, I can hear them just fine. Nov 28, 2016 · a. Jabber clients connect to it and work great. 2. Jabber for Windows v 12. since there is no firewall into play its surely from vpn concentrator. We recommend against using SSL VPN connections with Jabber Video. zbkup ethiz bbk slpx rjlrfl ovsekn lidh dsav itwo rjvxcr